This HIPAA Privacy Notice explains how Write My Prescription may use and disclose your protected health information, also known as PHI, and how you can access this information.

Write My Prescription is operated by Telemed Now, PLLC.

Please review this notice carefully.

This notice is intended to provide a clear explanation of patient privacy rights and healthcare privacy practices. The HIPAA Privacy Rule requires covered healthcare providers with a direct treatment relationship to provide a Notice of Privacy Practices no later than the first date of service delivery and make a good faith effort to obtain acknowledgment of receipt.

1. Our Commitment to Your Privacy

Write My Prescription is committed to protecting the privacy and security of your health information.

When you receive care through our telemedicine services, we may collect, create, receive, maintain, or transmit health information about you. This may include your symptoms, medical history, medications, allergies, pharmacy information, visit notes, prescriptions, treatment plans, payment information, and other information related to your care.

This information may be protected under HIPAA and other applicable privacy laws.

2. How We May Use and Share Your Health Information

We may use and share your health information for the following purposes:

Treatment

We may use and share your health information to provide medical care, evaluate your symptoms, create treatment plans, send prescriptions, coordinate pharmacy services, and communicate with other healthcare professionals involved in your care.

Example: We may send a prescription electronically to your preferred pharmacy when medically appropriate.

Payment

We may use and share your information to process payment for services, manage billing, verify payment status, or handle payment-related questions.

Write My Prescription is a cash-pay practice and does not bill insurance directly.

Healthcare Operations

We may use and share your information for business and healthcare operations, including quality improvement, provider review, patient communication, compliance, recordkeeping, technology management, and service improvement.

The HIPAA Privacy Rule allows covered entities to use and disclose protected health information for treatment, payment, and healthcare operations, subject to applicable requirements.

3. Other Ways We May Use or Share Your Information

We may also use or share your health information when allowed or required by law, including:

To comply with federal, state, or local laws
To report certain public health information
To respond to court orders, subpoenas, or legal requests when permitted by law
To report suspected abuse, neglect, or domestic violence when required or permitted
To prevent or reduce a serious threat to health or safety
For health oversight activities, audits, investigations, or licensing matters
For workers’ compensation or similar programs when applicable
To coroners, medical examiners, or funeral directors when required by law
To law enforcement when permitted or required by law

We will make reasonable efforts to limit the use, disclosure, and request of protected health information to the minimum necessary when required by HIPAA.

4. Reproductive Health Privacy

Write My Prescription will comply with applicable federal and state privacy protections regarding reproductive health information.

Federal HIPAA rules include restrictions on certain uses or disclosures of protected health information for prohibited purposes related to investigating or imposing liability on a person for seeking, obtaining, providing, or facilitating lawful reproductive healthcare. In certain situations, regulated entities may be required to obtain a signed attestation before disclosing PHI potentially related to reproductive healthcare.

5. When Written Authorization May Be Required

We will ask for your written authorization before using or sharing your health information for purposes not otherwise allowed by law.

Examples may include:

Certain marketing communications
Certain disclosures of psychotherapy notes, if applicable
Sale of protected health information
Sharing information with a person or organization not otherwise permitted by law

You may revoke your authorization in writing at any time, except to the extent we have already relied on it.

6. Your HIPAA Rights

You have certain rights regarding your health information.

Right to Get a Copy of Your Medical Record

You may ask to see or receive a copy of your medical record and other health information we maintain about you.

We will provide a copy or summary of your health information, usually within the timeframe required by law.

Right to Request Corrections

You may ask us to correct health information about you that you believe is inaccurate or incomplete.

We may deny the request in certain situations, but we will explain the reason in writing.

Right to Request Confidential Communications

You may ask us to contact you in a specific way, such as by phone, email, or mailing address.

We will accommodate reasonable requests when possible.

Right to Request Restrictions

You may ask us not to use or share certain health information for treatment, payment, or healthcare operations.

We are not always required to agree to your request. However, if you pay for a healthcare service out-of-pocket in full, you may ask us not to share information about that service with your health insurer for payment or healthcare operations purposes, unless a law requires us to share it.

Right to an Accounting of Disclosures

You may ask for a list of certain times we have shared your health information.

This list generally does not include disclosures made for treatment, payment, healthcare operations, or certain other disclosures excluded by law.

Right to Get a Copy of This Notice

You may request a paper or electronic copy of this notice at any time, even if you previously agreed to receive it electronically.

7. Our Responsibilities

Write My Prescription is required to:

Maintain the privacy and security of protected health information
Provide this notice explaining our privacy practices and legal duties
Follow the terms of the notice currently in effect
Notify affected individuals if a breach occurs that may compromise protected health information
Not use or share your information except as described in this notice or as permitted by law

8. Telemedicine, Patient Portals, and Third-Party Platforms

Write My Prescription may use third-party platforms for scheduling, telemedicine visits, patient records, payment processing, communication, and prescription management.

These platforms may include patient portals, electronic medical record systems, pharmacy systems, payment processors, or other technology vendors.

Where required, we work with service providers that are expected to protect health information in accordance with applicable privacy and security obligations.

9. Prescriptions and Pharmacy Communications

When medically appropriate, we may send prescriptions electronically to your preferred pharmacy or an approved pharmacy.

We may share necessary health information with the pharmacy to support medication dispensing, safety checks, medication questions, and pharmacy coordination.

Medication availability, pricing, and fulfillment are determined by the pharmacy.

10. Communication by Email, Phone, Text, or Portal

We may contact you about appointment scheduling, service updates, portal access, payment questions, prescription coordination, or follow-up communication.

General email and website contact forms may not be fully secure. Please avoid sending sensitive medical information through general website contact forms unless instructed to use a secure patient portal or HIPAA-compliant communication method.

11. Family, Friends, and Personal Representatives

With your permission, or when allowed by law, we may share relevant health information with a family member, caregiver, personal representative, or another person involved in your care or payment for care.

We may also share information when necessary to prevent a serious threat to your health or safety.

12. Complaints

If you believe your privacy rights have been violated, you may contact us using the information below.

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. The HHS Office for Civil Rights accepts complaints related to health information privacy rights under HIPAA.

We will not retaliate against you for filing a complaint.

13. Changes to This Notice

We may update this HIPAA Privacy Notice from time to time. Any updated notice will apply to the health information we maintain.

The updated version will be posted on this website with a revised effective date.

14. Contact Information

For questions about this HIPAA Privacy Notice or your privacy rights, please contact:

Write My Prescription
Operated by Telemed Now, PLLC
Email: contact@telemednow.health